Terms and Conditions

Pool Maintenace Services

By hiring the services of ZPOOL INC, located in Jacksonville, Florida, the client acknowledges that they are aware of and agree to the terms and conditions outlined below:

1. Scope of Services

The company will provide regular pool maintenance services according to the contracted plan, which may include:

Pool cleaning and brushing;
Vacuuming of leaves and larger debris;
Cleaning of pump and skimmer baskets;
Monthly filter cleaning (when applicable);
Chemical balancing of the water;
Basic visual inspection of the system and equipment.

If the technician identifies any abnormality or potential issue, the client will be informed. Depending on the situation, the company may:

Provide a service estimate; or
Advise the client to resolve the issue independently or with another service provider.

⚠️ Maintenance services do not automatically include:

Hydraulic, electrical, or structural repairs;
Replacement of parts or equipment;
Leak detection or repair;
Renovations, construction, or specialized services.

These services will always be handled separately.

2. Client Responsibilities

It is the client’s responsibility to:

Ensure free access to the pool and equipment on scheduled service days;
Maintain active electricity and water supply;
Not turn off the pump or adjust the timer without technical guidance;
Inform the company in advance about:
- Leaks;
- Recently renovated pools;
- Old or malfunctioning equipment;
- Changes to the hydraulic or electrical system.

The company is not responsible for:

Cracks, fractures, or failures in old surfaces or finishes;
Pre-existing damage;
Issues caused by the pump being turned off, insufficient run time, or changes made by the client;
Green water or chemical imbalance caused by external interference.

3. Pool Types and Surfaces

The client acknowledges that different pool types and surfaces (vinyl, fiberglass, plaster, pebble, among others) require specific care.

The company is not responsible for:

Stains;
Natural wear and tear;
Discoloration;
Structural issues.

4. Weather and Environmental Conditions

The client understands that weather and seasonal changes may directly affect water quality, even with regular maintenance, including but not limited to:

Fall: excessive leaf accumulation;
Spring: excessive pollen;
Summer: extreme heat and increased chemical consumption;
Seasonal transitions;
Rain, storms, and severe weather events.

In such situations, additional services or adjustments may be required.

5. Chemical Products and Reports

Chemical products are applied according to the pool’s needs;
Chemical reactions may vary depending on the pool’s history, usage, and water condition.

After each visit, the client will receive a report containing:

Chemical levels;
Products added;
Photos of the pool.

6. Services Charged Separately

Any services, cleanings, or interventions outside the regular weekly maintenance routine will be charged separately, including any condition resulting in green water, cloudy water, excessive debris accumulation, or the need for multiple interventions.

⚠️ For non-routine situations:

The client must notify the company in advance; or
If identified on-site by the technician, the office will be contacted and the client will be notified for approval of the additional service and its corresponding cost prior to execution.

7. Payments

Maintenance services are billed monthly;
Invoices are generated on the 1st day of each month for services provided during that month;
Payment is due within up to 31 calendar days;
Services are performed weekly; therefore, payment must be made within the current billing month.

In case of late payment:

The invoice will be considered overdue;
Services may be suspended until the account is brought current.

The client will have access to an online platform to:

Review payment history;
View invoices;
Make payments.

Payments may also be made by phone.

Payment of the monthly fee constitutes full acceptance of this Consent and Liability Agreement, regardless of a physical signature.

⚠️ Repair services, equipment replacement, or special maintenance services must be paid in advance.

8. Cancellation and Suspension

Cancellations must be communicated at least 30 days in advance;
Cancellations made without the minimum required notice are not eligible for a refund;
If notice is not provided within the required timeframe, charges for the current billing period will remain due;
Temporary suspensions (renovations, leaks, construction) must be communicated in advance;
The company reserves the right to adjust pricing after extended suspension periods.

9. Existing Clients

This agreement may be presented to existing clients as an update to service policies, with the goal of improving transparency, organization, and service quality.

10. Acceptance

By signing this agreement, the client declares that they:

Have read and understood all the information herein;
Agree to the terms and responsibilities;
Authorize the execution of services as described.

The client further acknowledges that by making payment of the monthly fee, even without a physical signature, they automatically agree to all conditions, responsibilities, and information contained herein, constituting electronic and contractual acceptance of the services provided.